{"id":4580,"date":"2022-09-06T12:02:56","date_gmt":"2022-09-06T12:02:56","guid":{"rendered":"https:\/\/my.ideaalnet.org\/?page_id=4580"},"modified":"2023-01-22T16:11:32","modified_gmt":"2023-01-22T16:11:32","slug":"complaints","status":"publish","type":"page","link":"https:\/\/my.ideaalnet.org\/CW\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4580\" class=\"elementor elementor-4580 elementor-904\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a2b483a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a2b483a\" data-element_type=\"section\" id=\"home\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5662cda\" data-id=\"5662cda\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d6f9e28 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5d6f9e28\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64ee5193 elementor-widget elementor-widget-heading\" data-id=\"64ee5193\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Complaints management<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5bb9b268 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5bb9b268\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-72677549\" data-id=\"72677549\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9822257 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9822257\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-be08774\" data-id=\"be08774\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43f922f elementor-widget elementor-widget-text-editor\" data-id=\"43f922f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>Are you not satisfied?<\/h2><p>Here you will find important information about the handling of complaints.<\/p><p>We want you to be satisfied. In the unlikely event that you are dissatisfied with the handling of your complaint, please write down your complaint using the online form below. We will then contact you as soon as possible.<\/p><p style=\"margin-bottom: 0px; line-height: 21pt;\"><span style=\"font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: inherit;\"><span style=\"color: #141412; font-family: Helvetica, sans-serif;\">\u00a0<\/span><\/span><\/p><p style=\"margin-bottom: 0px; line-height: 21pt;\"><span style=\"font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: inherit;\"><span style=\"color: #141412; font-family: Helvetica, sans-serif;\"><div class=\"wpforms-container \" id=\"wpforms-1942\"><form id=\"wpforms-form-1942\" class=\"wpforms-validate wpforms-form\" data-formid=\"1942\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/CW\/wp-json\/wp\/v2\/pages\/4580?wpforms_form_id=1942\" data-token=\"4805d1822a1a5c1b5468892d0d042609\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-1942-field_5-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-1942-field_5\">Select a subject <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-1942-field_5\" class=\"wpforms-field-required\"><li class=\"choice-3 depth-1 wpforms-selected\"><input type=\"radio\" id=\"wpforms-1942-field_5_3\" name=\"wpforms[fields][5]\" value=\"Complaint\" required  checked='checked'><label class=\"wpforms-field-label-inline\" for=\"wpforms-1942-field_5_3\">Complaint<\/label><\/li><\/ul><\/div><div id=\"wpforms-1942-field_6-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-1942-field_6\">Select your salutation <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-1942-field_6\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1942-field_6_1\" name=\"wpforms[fields][6]\" value=\"Mr\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1942-field_6_1\">Mr<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1942-field_6_2\" name=\"wpforms[fields][6]\" value=\"Mrs\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1942-field_6_2\">Mrs<\/label><\/li><\/ul><\/div><div id=\"wpforms-1942-field_18-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"18\"><label class=\"wpforms-field-label\" for=\"wpforms-1942-field_18\">Message<\/label><textarea id=\"wpforms-1942-field_18\" class=\"wpforms-field-medium\" name=\"wpforms[fields][18]\" ><\/textarea><\/div><div id=\"wpforms-1942-field_23-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"23\"><label class=\"wpforms-field-label\" for=\"wpforms-1942-field_23\">Ordernumber (Do you have a corresponding order number? If so, please enter it here as well.)<\/label><input type=\"text\" id=\"wpforms-1942-field_23\" class=\"wpforms-field-large\" name=\"wpforms[fields][23]\" ><\/div><div id=\"wpforms-1942-field_11-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half wpforms-first\" data-field-id=\"11\"><label class=\"wpforms-field-label\" for=\"wpforms-1942-field_11\">Last name <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1942-field_11\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][11]\" required><\/div><div id=\"wpforms-1942-field_12-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half\" data-field-id=\"12\"><label class=\"wpforms-field-label\" for=\"wpforms-1942-field_12\">First name <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1942-field_12\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][12]\" required><\/div><div id=\"wpforms-1942-field_9-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half wpforms-first\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-1942-field_9\">Street <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1942-field_9\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][9]\" required><\/div><div id=\"wpforms-1942-field_10-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-1942-field_10\">House number <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1942-field_10\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][10]\" required><\/div><div id=\"wpforms-1942-field_13-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half wpforms-first\" data-field-id=\"13\"><label class=\"wpforms-field-label\" for=\"wpforms-1942-field_13\">Postal code <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1942-field_13\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][13]\" required><\/div><div id=\"wpforms-1942-field_14-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half\" data-field-id=\"14\"><label class=\"wpforms-field-label\" for=\"wpforms-1942-field_14\">City <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1942-field_14\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][14]\" required><\/div><div id=\"wpforms-1942-field_21-container\" class=\"wpforms-field wpforms-field-email wpforms-one-half wpforms-first\" data-field-id=\"21\"><label class=\"wpforms-field-label\" for=\"wpforms-1942-field_21\">Email <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-1942-field_21\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][21]\" spellcheck=\"false\" required><\/div><div id=\"wpforms-1942-field_24-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half\" data-field-id=\"24\"><label class=\"wpforms-field-label\" for=\"wpforms-1942-field_24\">Phone<\/label><input type=\"text\" id=\"wpforms-1942-field_24\" class=\"wpforms-field-large\" name=\"wpforms[fields][24]\" ><\/div><div id=\"wpforms-1942-field_16-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"16\"><label class=\"wpforms-field-label\" for=\"wpforms-1942-field_16\">School student <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1942-field_16\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][16]\" required><\/div><div id=\"wpforms-1942-field_17-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"17\"><label class=\"wpforms-field-label\" for=\"wpforms-1942-field_17\">Name student <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1942-field_17\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][17]\" required><\/div><div id=\"wpforms-1942-field_26-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-id=\"26\"><label class=\"wpforms-field-label\" for=\"wpforms-1942-field_26\">Attachment(s)<\/label><div\n\t\tclass=\"wpforms-uploader\"\n\t\tdata-field-id=\"26\"\n\t\tdata-form-id=\"1942\"\n\t\tdata-input-name=\"wpforms_1942_26\"\n\t\tdata-extensions=\"jpg,jpeg,jpe,gif,png,bmp,tiff,tif,webp,ico,heic,asf,asx,wmv,wmx,wm,avi,divx,mov,qt,mpeg,mpg,mpe,mp4,m4v,ogv,webm,mkv,3gp,3gpp,3g2,3gp2,txt,asc,c,cc,h,srt,csv,tsv,ics,rtx,css,vtt,mp3,m4a,m4b,aac,ra,ram,wav,ogg,oga,flac,mid,midi,wma,wax,mka,rtf,pdf,class,tar,zip,gz,gzip,rar,7z,psd,xcf,doc,pot,pps,ppt,wri,xla,xls,xlt,xlw,mpp,docx,docm,dotx,dotm,xlsx,xlsm,xlsb,xltx,xltm,xlam,pptx,pptm,ppsx,ppsm,potx,potm,ppam,sldx,sldm,onetoc,onetoc2,onepkg,oxps,xps,odt,odp,ods,odg,odc,odb,odf,wp,wpd,key,numbers,pages\"\n\t\tdata-max-size=\"67108864\"\n\t\tdata-max-file-number=\"5\"\n\t\tdata-post-max-size=\"67108864\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg viewBox=\"0 0 1024 1024\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M885.2 446.3l-.2-.8-112.2-285.1c-5-16.1-19.9-27.2-36.8-27.2H281.2c-17 0-32.1 11.3-36.9 27.6L139.4 443l-.3.7-.2.8c-1.3 4.9-1.7 9.9-1 14.8-.1 1.6-.2 3.2-.2 4.8V830a60.9 60.9 0 0 0 60.8 60.8h627.2c33.5 0 60.8-27.3 60.9-60.8V464.1c0-1.3 0-2.6-.1-3.7.4-4.9 0-9.6-1.3-14.1zm-295.8-43l-.3 15.7c-.8 44.9-31.8 75.1-77.1 75.1-22.1 0-41.1-7.1-54.8-20.6S436 441.2 435.6 419l-.3-15.7H229.5L309 210h399.2l81.7 193.3H589.4zm-375 76.8h157.3c24.3 57.1 76 90.8 140.4 90.8 33.7 0 65-9.4 90.3-27.2 22.2-15.6 39.5-37.4 50.7-63.6h156.5V814H214.4V480.1z\"><\/path>\n\t\t<\/svg>\n\t\t<span class=\"modern-title\">Click or drag files to this area to upload.<\/span>\n\n\t\t\t\t\t<span class=\"modern-hint\">You can upload up to 5 files.<\/span>\n\t\t\t<\/div>\n<\/div>\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-1942-field_26\"\n\t\tname=\"wpforms_1942_26\" \t\tvalue=\"\">\n<\/div><div id=\"wpforms-1942-field_19-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"19\"><label class=\"wpforms-field-label\" for=\"wpforms-1942-field_19\">Declaration of consent <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-1942-field_19\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-1942-field_19_1\" name=\"wpforms[fields][19][]\" value=\"By sending my data, I agree with its use by the Ideaalnet foundation and the supplier\/service provider involved (e-mail address, first name, name and address) to answer my message.\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1942-field_19_1\">By sending my data, I agree with its use by the Ideaalnet foundation and the supplier\/service provider involved (e-mail address, first name, name and address) to answer my message.<\/label><\/li><\/ul><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"1942\"><input type=\"hidden\" name=\"wpforms[author]\" value=\"1\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-1942\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit<\/button><\/div><\/form><\/div>  <!-- .wpforms-container --><\/span><br \/><\/span><\/p><p style=\"margin-bottom: 0px; line-height: 21pt;\"><span style=\"font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: inherit;\"><span style=\"color: #141412; font-family: Helvetica, sans-serif;\">\u00a0<\/span><\/span><\/p><p>Please state your name, your order number, the reason and purpose of your complaint, as well as all documents relevant to the processing (e.g. receipts, photos, etc. which you can also upload).<\/p><p>We will deal with your complaint as quickly as possible. If it takes longer than expected, we will let you know!<\/p><p>If you are not satisfied with the outcome, you can also use the European Commission&#8217;s online dispute resolution platform (ec.europa.eu\/consumers\/odr\/) for your complaint. Your complaint will then be forwarded to the relevant ombudsman.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints management Are you not satisfied? Here you will find important information about the handling of complaints. We want you to be satisfied. In the unlikely event that you are dissatisfied with the handling of your complaint, please write down your complaint using the online form below. We will then contact you as soon as [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints - Ideaalnet<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/my.ideaalnet.org\/CW\/complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints - Ideaalnet\" \/>\n<meta property=\"og:description\" content=\"Complaints management Are you not satisfied? Here you will find important information about the handling of complaints. We want you to be satisfied. In the unlikely event that you are dissatisfied with the handling of your complaint, please write down your complaint using the online form below. 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Here you will find important information about the handling of complaints. We want you to be satisfied. In the unlikely event that you are dissatisfied with the handling of your complaint, please write down your complaint using the online form below. 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