Login questions

I want to log in, but do not receive the SMS security code on my mobile?

You probably did not enter a mobile number when you registered or you entered a wrong telephone number. Please call our helpdesk, they can check and change this with you.

I want to register again, but the system indicates that my e-mail address is already known in Ideaalnet.

You will receive this e-mail when you have already successfully registered once. Registration is then no longer necessary! Click on forgotten password to create a new password in order to log in successfully.

I want to login but the system indicates that my e-mail address is not known in Ideaalnet?

Probably your e-mail address is not entered correctly, we advise you to register again and please check your e-mail address.

I did not receive an e-mail with login details after my registration?

Check your e-mail box, maybe the e-mail ended up in your spam box. It may take a few minutes before you receive the e-mail, we ask for your patience. You can still log in directly, the e-mail is only a confirmation of the log in details you provided.

How safe are my personal details in Ideaalnet?

Your data are safe within the school environment and are not visible to the supplier. Only the order(s) you have entered and paid for will be processed by the supplier for delivery, warranty service etc.