I have made a payment, but my order remains “pending”?
Please make a print screen or a picture of the screen of this payment from your bank or bank statement and use this form. In case of a Sepa transfer it may take a few days!
FAQs
I get an error message when I want to pay?
Please make a print screen or a photo of the screen of this error message, or write down this error message, and use this form.
I want to log in, but do not receive the SMS security code on my mobile?
You probably did not enter a mobile number when you registered or you entered a wrong telephone number. Please call our helpdesk, they can check and change this with you.
I want to register again, but the system indicates that my e-mail address is already known in Ideaalnet.
You will receive this e-mail when you have already successfully registered once. Registration is then no longer necessary! Click on forgotten password to create a new password in order to log in successfully.
I want to login but the system indicates that my e-mail address is not known in Ideaalnet?
Probably your e-mail address is not entered correctly, we advise you to register again and please check your e-mail address.
I did not receive an e-mail with login details after my registration?
Check your e-mail box, maybe the e-mail ended up in your spam box. It may take a few minutes before you receive the e-mail, we ask for your patience. You can still log in directly, the e-mail is only a confirmation of the log in details you provided.
How can I remove products from my shopping cart?
Click on your “shopping cart”; On the bottom left you will see a button with “back”; By clicking on it, you will return to the webshop; In the webshop, you will see which product/bundle you have selected (the selection button will be coloured GREEN); By clicking on the GREEN coloured button again, you will undo …
How can I remove products from my shopping cart? Read More »
I have placed several orders by mistake, how can I change this?
Open, unpaid orders with status “Not active/waiting” can be deleted by clicking on the “Cancel” button. This can be found under “Orders”.
I would like to order an accessory, but it is not listed in the webshop, what now?
Use this form and clearly indicate in the description the change/or addition. The helpdesk will handle this as soon as possible.
I would like to order a different colour, but it is not on offer.
If the colour is not listed then unfortunately it is not available.